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This page contains technical notes issued by Ansapoint Call Center Software. These are either in the form of white papers, Frequently Asked Questions or software manuals and discuss call centre design issues, and the application of our products to them.

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White papers

The following white papers have been released by Ansapoint Call Center Software:


Call Center Design	This white paper describes the steps involved in assessing the staffing requirements of a call centre and estimating the number of trunks (central office lines) required to serve a call centre for incoming calls.

Dimensioning Trunk Groups	This white paper discusses a method of optimising the number of lines in a trunk group based on the traffic carried by that trunk group. This is known as dimensioning a trunk group.

Voice Network Design	This white paper describes the principles behind and advantages of the proper design of private voice networks.

The following pages show the answers to questions which are often put to us regarding our products. Please select your product:


Ansapoint	Our call centre analysis software which includes reporting and charting capabilities.

Westbay Traffic Calculators	Our Windows traffic calculator software which includes Erlang B, Extended Erlang B and Erlang C calculators.

The following software manuals have been released by this company:


Ansapoint	This is the user guide for Ansapoint, our call centre analysis software.

Westbay Traffic Calculators	This is the fully illustrated User Guide for the Westbay Traffic Calculators and includes many examples of the software's use.

Last modified: 18 September 2007