CallCenterOps
Call Center Operations is an information resource site to assist anyone who works or
manages a call center.ACD Call Center Learning Center
Comprehensive resource for call center managers. The site provides articles, books,
benchmarking studies, vendor yellow pages, and updates on technologies and best practices
for call centers.
Call Centre
Managers Forum
Dedicated to 'know how', ideas and experience exchange for managers - especially how to
turn a Galley Slave into a coaching culture Call Centre.
Calculators
A HUGE list of calculators on the Web, similar to our own, which can be used now to work
out almost anything!
UK
tariffs
Detailed information comparing the business and residential tariffs of UK carriers in HTML
and downloadable Excel formats. |