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NEED A TOUCH TONE CAPTURING APPLICATION

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LEE - 20 Oct 2009

Can anyone share if there's any info we can use to capture incoming call touchtone, for instance, a customer calls in, key in a short pins(through phone pad ie:123456), and a system to capture the phone tone and display the numbers:123456 to the operator.

Your assistance is very much appreciated!

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Last modified: 09 November 2008

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