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An Add-In for Microsoft Excel that lets you use Erlang B and C functions in your
own Excel spreadsheets.
The ultimate in call centre modelling flexibility and data sharing.
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Easily estimate the number of agents and trunks required at your call centre.
Handles 15, 30 or 60 minute analytical intervals and includes reporting and graphing
features.
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An easy to use and fast Windows product offering Erlang B, Extended Erlang B,
Erlang C and Call Minutes calculators.
Four products in one, plus Erlang for Excel free.
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Bangladesh an emerging name in the BPO industry. I am from India and myself Ronny Adak, I have seen the BPO professionals in bangladesh they take every oppertunity seriously. India has been already saturated with BPO Voice and Non-Voice process. But we are looking for Call Centers in Bangladesh. We have many Voice and Non-Voice Process. We don`t charge anything for outbound process. If anyone interested then please contact me as soon as possbile. Looking forward to positive response from your side.
[Moderator's note: Any replies to this message will be considered commercial and the person posting is required to pay a small fee towards our marketing costs. We suggest that you do not waste your time replying if you are not prepared to pay for the advertising.] |
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Mr gokul I can't agree with you ....
we have good manpower now and we can compete with any other agent in IN or PK. But we do face the problem about investment.
I personally a Call Center Executive and our chairman doesn't want to invest more. He wants profit within four months. But its rare in call center industry.
I think owners should have to wait minimum for six months for the return . |
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I want to know the Function & Procedure to set up a call center?
How can i established a call center & let me know the starting capital & expenses. i will be verry proud if tell me your experiece about call center. i am very interested if some one(expert)want to do these business by shareholder.
my mail address is |
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Investment never matter for setting up the call center,
require good manpower
shortage of manpower is there in B'desh
it will take some time to get good agents
IwAayBpo |
 |  | Md. Naim Uddin - 30 Oct 2009 | | |
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| I am agree to do VOIP business. Iwant to include in VOIP calling. Please can you know me about VOIP call center in Bangladesh at Dhaka city? Iwant to contact with them. |
| | Jamil Hossen - 7 Sep 2009 | | |
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I want to know the Function & Procedure to set up a call center?
How can one established a call center?
Is there anyone to suggest/assist me regarding this through my mail.
I resided at Dhaka, Bangladesh. I am Private service holder. My tract is administration & HR. At present I am not interested to work anywhere. But I have a little capital.
Looking forward to the genuine & positive response. |
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plz suggest me to setting up a call center atleast 20 seatter
plz send the details of hardware and software required?
Call Center should be asterisk base...? |
| | Ali Zubayer Faruq - 25 Jul 2009 | | |
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Dear Shahrima Tahsin,
I do not 100% agree regarding call center agent issue. I am not whether you know me or not. I am into this industry in operation and technology for last 5-6 yrs and found problem is with our short vision of this industry and penetrate into market. |
| | Nilam Aryal - 23 Jun 2009 | | |
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| Since many days i was wondering to know about the operation of call center business. I don't know whether it is a profitable business or industry to provide services to the interested people. Actually I am a foreigner student for Bangladesh. Now i am doing engineering in electrical and electronics. Since i was interested to engage with call center i checked some web sites which would help me to know about this. I finally found this site and knew many more. It would be better for me if i get opportunity to view it from nearest vision. i want to experience the working in call center.this is my interest since my childhood. If somebody got my point what i mean to say, i would be grateful if you help me in this regard. |
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I totally agree with Pran, Rabby & Robin.
I am not saying anything against any country but must say that the Agent Cost in IN, PK & PH is really high and thus the next move should be towards Bangladesh. What Bangladesh need is Proper Managed Call Center with qualified Management at this time. We have to have patience and InshAllah by 2 years from now most of the US & UK companies will come to Bangladesh for outsourcing their business.
Another thing I'd like to point out is, we should increase the OPEX at this moment in that case we'll make the same mistake like others. I have seen some Centers in Dhaka are incresing the salary level of agents as a result neither they are able to provide the salary to their agents nor the are happy with the scenario.
BTRC has already taken action against the enters who are not in to operation till date. I hope centers will start their operation and in some time from now we'll see the changes in this sector.
Some 5/6 Call Centers are running and doing well and hope they will continue doing well. We also have to help the people who know little about Call Center but want to do this business honestly. In that way we can create a good market in Bangladesh.
Another thing is, we should focus only within Dhaka City. We should start operations in other cities as well so that people get to know about this industry and youth from other city will also get involved in Call Center. |
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