Ansapoint Call Center Software traces its history back to 1989, since
when we have been providing project management and engineering services to the
telecommunications industry. We have worked on many major projects for customers
throughout Europe in the following business sectors:
- Investment banking
- Insurance
- Telecommunications Carriers
- Energy
- Manufacturing
- Local Government
In October 1996, we launched Westbay Traffic
Calculators, which has since been updated to include tools covering Erlang B, Extended
Erlang B and Erlang C. In April 1999, we launched Ansapoint, a tool
for assisting in the prediction of call center staffing requirements.
Our customers include AT&T, MCI, British Telecom, Siemens, Ericsson and numerous
other carriers and operators of private networks.
We are based in the United Kingdom. |
