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| Our Call Centre Workforce Management
Calculator which can be used to estimate how many call centre agents you require for
each hour of an eight hour day, and how many trunks you need. |
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| The Erlang C Calculator can be used
to estimate how many agents are required in a call centre, if the quantity and length of
incoming calls are known. |
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| The Call Minutes Calculator uses the
number of minutes of traffic a trunk group is offered in one day to work out the number of
required lines. |
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| The Erlang B Calculator can be used
to work out how many lines you need for a trunk group if you know the Busy Hour Traffic
which the trunk group is offered. |
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| The Extended Erlang B Calculator is
similar to the Erlang B Calculator but takes retries into account. It can be applied to
trunk groups from which no overflow facilities exist. |
