Ansapoint Call Center Software Free workforce management calculators and resources
Ansapoint Call Center Software
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Online resources to assist call centre managers and engineers involved in call centre design.

Welcome to Ansapoint Call Centre Software.  This site contains online resources to assist call centre managers and engineers involved in call centre design.

  • Internet telephony

    We now offer high quality, low cost Internet Telephony.

    Instant sign up and online account management.  A-Z Wholesale services also available.

    Click here for info

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Call center software

  • Erlang for Excel

    An Add-In for Microsoft Excel that lets you use Erlang B and C functions in your own Excel spreadsheets.

    The ultimate in call centre modelling flexibility and data sharing.

  • Ansapoint

    Easily estimate the number of agents and trunks required at your call centre.

    Handles 15, 30 or 60 minute analytical intervals and includes reporting and graphing features.

  • Erlang Calculators

    An easy to use and fast Windows product offering Erlang B, Extended Erlang B, Erlang C and Call Minutes calculators.

    Four products in one, plus Erlang for Excel free.

Free online call centre calculator

Our free Online Call Centre Workforce Management Calculators can be used now to help estimate the number of call centre agents required to operate a call centre within your service targets. Tools are also provided to estimate the number of lines required into a call centre.

Call center discussion group

Share ideas on call centre management, operations and staffing by posting messages to our discussion group.  You can reply to other articles to form a threaded newsgroup.

Here are the last three messages posted.  Click here to join in now.

Author Subject Date Message (part)
Asamoah sarpong Setting up call center 2 Jul 2009 I just signed a contract with a mobile content company in Ghana and I am expected to put up a call center in two months...
santosh menon BPO IN UAE 30 Jun 2009 Just wanted to know how to apply for call centre jobs especially bpo in dubai or anywhere in UAE. it seems to be very di...
Gregg Solomon Modelling Software 30 Jun 2009 I am modelling a call center for a startup business plan. These are the variables that I have projected: Annual call vo...

Technical documents and FAQs

Browse our collection of white papers and Frequently Asked Questions. These discuss design issues such as how to apply Erlang calculations to the technical design of a call centre.

Internet Telephony

We offer high quality retail Internet Telephony and Wholesale A-Z termination through our DUAL Talk calling service.   Calling rates are very competive, and online account management is available for all customers.  Our offer includes a power online accounting system for call shops and an advanced VoIP Reseller programme.

We also offer an agressively rated A-Z termination product for wholesale customers.

Our customers, and what they say about us

We are proud to have satisfied customers from around the globe.  Our customers vary in size from one man consultancy businesses to some of the largest telecommuncations carriers in the World.  Find out who they are, and what they think of our products and service.
AT&T British Telecom Cisco Microsoft Corporation United Nations
Intel Corporation AOL Telstra Ford Motor Company IBM
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Last modified: 06 June 2008

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