Welcome to Ansapoint Call Centre
Software. This site contains online resources to assist call centre managers and
engineers involved in call centre design.
Our free Online Call Centre Workforce Management Calculators
can be used now to help estimate the number of call centre agents required to operate a
call centre within your service targets. Tools are also provided to estimate the number of
lines required into a call centre.
Share ideas on call centre management, operations and staffing by posting
messages to our discussion group. You can
reply to other articles to form a threaded newsgroup.
Here are the last three messages
posted. Click here to join in now.
Author
Subject
Date
Message (part)
Naveen kumar srivastav
Calculating Shrinkage
20 May 2013
How can i calculate shrinkage in excel...
Manpreet
Starting a call centre
19 May 2013
Hey
I am new to call center process and don't know anything. Can someone of you help me with a procedure regarding the ...
arif rana
set up cost call center
5 Apr 2013
I would like to set up a domestic call center in dhaka,bangladesh. preferably 7/10 seater.
i wanted to know how much ov...
Browse our collection of white
papers and Frequently Asked Questions. These discuss design issues such as how to
apply Erlang calculations to the technical design of a call centre.
We offer high quality retail Internet Telephony and Wholesale A-Z
termination through our DUAL Talk calling
service. Calling rates are very competive, and online account management is
available for all customers. Our offer includes a power online accounting system for
call shops and an advanced VoIP Reseller programme.
We are proud to have satisfied
customers from around the globe. Our customers vary in size from one man
consultancy businesses to some of the largest telecommuncations carriers in the
World. Find out who they are, and what they think of our products and service.
